So I got yelled at - again - for being rude to the guests. I thought some lady was asking me my name, and I said, "It's Meg." Apparently that's not what she was saying. I don't speak mumble-ese so I got written up.
My district manager - the tool with the goatee - says that I come off as mean and rude. So I smile more at people. Sometimes it's a maniacal smile because the guests do shit like walk off when I'm trying to give them directions, or ask me where the bathroom is and then act like "Straight ahead, it's on the left" is the stupidest answer they've ever heard. But I smile, so whatever.
This morning this lady comes in - obviously a crazy cat lady, with the pet products show across the street - and she wants to use the code to get into the computer room. I explain to her (with a smile on my face) that the code is only for after hours, and from 7-5 I'll let her in, she can check in at my desk and I'll walk her down there.
She comes out of the computer room to get a note pad and pen (not a big deal at all), and I get up to walk her back down to let her back in (not a big deal at all), and she says "Oh, well, I know the code, I can use that," and rattles off the code. I said, "That doesn't work during the day. From 7-5 I'm happy to let you in there." And then she says that she thinks I'm mad at her. She seems to take it as a personal affront that I stand in the doorway a second to make sure her computer is logged in and ready to go.
What the fuck? What the fuck did I do to this fucking bitch to piss her off? I apologize profusely, not because I'm actually sorry but because I don't want her to complain about me. She's the kind of bitch with nothing better to do than write mother fucking complaint letters. Fuck.
So she comes out of the computer room, and I apologize again. I said, "If I seem a little rude, I apologize, please let me know what I did or said so I can improve my customer service." And then she sees that I have my human genetics book out, and suddenly she wants to dote all over me with, "Oh, you're going back to school! Oh, isn't that wonderful? I'm so impressed! Oh, you're getting your degree!"
I would put up with this shit from my mom, because I love my mom and I know this is how she talks, even if it gets on my nerves. This lady was way over-doing it, and she was actually kind of doing it like you would talk to a child: "Oh, you put your shoes on the right feet today! It's that wonderful? I'm so impressed! Oh, you're growing up!"
And I had to sit here and be patronized by this stupid bitch for seven or eight minutes like this. She was cutting into my Friday morning appointment with Kathryn Tucker Windham, and I really wanted to quit talking about going back to school for some shitty associate degree that won't mean much more than my 10-year-old GED when it comes time to find a new job in February.
I was disgusted with myself. It made me feel gross and dirty, sitting here letting her speak to me that way instead of sending her off with my usual firm but polite, "You're all set. Let me know if you need anything else, here's my card. Have a great day!" And the more she talked the more I felt bad for her. I was getting paid to talk to her, I wasn't really interested in anything she had to say. And sitting here acting like I did give a shit was basically lying to her, but I had to do it so I could keep this shitty, thankless job until February.
I'm disgusted with myself now. If my shitty fucking bank decides that I can actually have the money I deposited last week, I think I'll take a cab after work to pick up my car instead of waiting til Tuesday. I could use a nice, relaxing drive right now.